Refund & Return Policy

Introduction

At The Earth’s Gift, we strive to provide high-quality handcrafted herbal products such as soap, shampoo, hair oil, face wash, handwash, and other personal care items. Customer satisfaction is important to us, and we aim to ensure that every order meets your expectations. This Refund & Return Policy explains the conditions under which returns, replacements, or refunds may be processed.

Return Eligibility

If you receive a damaged, defective, or incorrect product, you may request a return or replacement. To be eligible for a return, the request must be made within 48 hours of receiving the product. The item should be unused, in its original packaging, and in the same condition as it was delivered.

Customers may be required to provide proof such as photos or videos of the damaged or incorrect product to help us review the issue.

Non-Returnable Items

Due to hygiene and safety reasons, certain personal care products may not be eligible for return once opened or used. Products that have been used, opened, or damaged after delivery may not qualify for a return or refund.

Refund Process

Once your return request is reviewed and approved, we will initiate the refund process. Refunds will generally be processed through the original payment method used during the purchase. Please allow 5–7 business days for the refund to reflect in your account, depending on your payment provider.

Order Cancellation

Orders can only be cancelled before they are shipped. Once an order has been dispatched, cancellation may not be possible.

Contact Information

If you experience any issues with your order or have questions regarding returns or refunds, please contact us and our team will assist you.

Phone: +91-9580815006
Email: info@theearthsgift.com